General terms and conditions of sale

ARTICLE 1 – Definitions

The terms used within the Conditions shall have the meanings given to them below:

Buyer: natural person consumer not acting in a professional capacity purchasing Products through the Site.

Order: Buyer's purchase order for one or more Products accepted by the Seller in accordance with the Terms.

Cookie: information saved on your computer by a website you visit.

Part(s): The Buyer and/or the Seller.

Product: offered for sale on the Site by the Seller.

Site: Internet site accessible at the address https://ardesun.com/ on which the Seller offers Products for sale.

Seller: ARDESUN, whose registered office is located at 52 place de l’Oie – 07140 Les Vans, offers Products for sale through the Site.

ARTICLE 2 – Purpose

The Terms and Conditions aim to define the rights and obligations of the Seller and the Buyer within the framework of the sale of Products through the Site.

ARTICLE 3 – Products, Prices, Promotional Offers

3.1 Products

The products offered for sale by ARDESUN are those presented on the Site on the date of consultation by the Internet user, within the limits of available stock.

3.2 Price

The prices shown on the Site are indicated in Euros (€), including all taxes, excluding shipping costs, and are subject to change during the year. Products ordered on the Site are priced at the rate in effect at the time the order is placed.

Prices include VAT applicable on the day of the order. If the rate were to change, these changes could be reflected in the price of the items without prior notification to the Customer.

https://ardesun.com/ reserves the right, which the User accepts, to modify the price of its Products at any time. The Products will be invoiced on the basis of the rates in effect at the time the order is validated by the Buyer, subject to the availability of said products.

3.3 Promotional Offers

Product offers and promotional offers, mentioned as such, are valid as long as they are visible on the site and in stock.

Promotional codes are valid until the date indicated by ARDESUN.

The prices and special offers on the Site are only valid for products sold on https://ardesun.com/ and do not apply to products sold in stores or on other websites, and vice versa.

ARTICLE 4 – Order

4.1 Site Navigation

The User may freely navigate the different pages of the Site, without being committed to a purchase order.

The Internet user bears the telecommunication costs for accessing the internet and using the Site.

4.2 Placing an order

To place an order, the Customer must have the legal capacity to contract, meaning they must be of legal age and not under guardianship or curatorship.

If the Internet user wishes to place an order, they may do so through the Site and will become a Buyer. All contractual information is presented in French.

Once their shopping is complete, the customer will need to enter the necessary information for order registration and tracking:

For an ALREADY REGISTERED client: enter their username and password.

For a FIRST ORDER: name, surname, postal address, email address, phone number.

The Buyer declares to have read the Conditions prior to placing their Order and acknowledges that the validation of their Order implies acceptance of their terms.

The Buyer further acknowledges that the Conditions are made available in a way that allows them to be stored and reproduced, in accordance with Article 1369-4 of the Civil Code.

The offers presented by the Seller on the Site are valid for the entire duration of their publication on the said site and within the limits of available stock.

Photographs and descriptions of the Products are for illustrative purposes only and do not create any liability for the Seller.

To place an Order, the Buyer must provide the Seller with their data and complete an online form accessible from the Site.

The sales contract between the Seller and the Buyer is formed when the Buyer clicks on the «Confirm» button when confirming their Order.

Up to this final step, the Buyer will have the option to go back to previous pages and correct and modify their Order and the previously provided information.

The Customer is obliged to pay the amount displayed at the end of the verification process, as well as the delivery fees as set out in the Terms and Conditions of Sale.

The Client will receive an acknowledgment of receipt summarizing their order via email within 24 hours. The Client acknowledges that this email, the information of which is derived from the recording of their order, serves as proof of the nature of the agreement and its date.

The Buyer must therefore provide a valid email address when filling in the fields relating to their identity.

ARDESUN reserves the right to cancel or suspend an order placed on the Site if it reasonably believes that the person who placed the order has violated any of the provisions of the General Terms and Conditions of Sale or if there is an ongoing dispute with the Customer regarding the payment of a previous order. ARDESUN also reserves the right to prohibit access to the Site to individuals whom it reasonably believes have violated any of the provisions of the General Terms and Conditions of Sale.

4.3 Availability

In the event that the ordered item is unavailable, ARDESUN will inform the Customer by email. If they wish, the Customer may, at their choice, maintain their order while awaiting product availability or be reimbursed for the price of the unavailable product without additional compensation. They may communicate their choice by replying to the email at contact@ardesun.com.

The refund will be issued by crediting the bank account that was debited.

ARTICLE 5 – Payment and Payment Security

Products will be invoiced to the Buyer at the rates in effect at the time of order validation.

Payment for the Order is made exclusively by bank card via Stripe. Blue, MasterCard, VISA, and American Express cards are accepted. ARDESUN does not have access to this information in any way and does not store it on its servers.

The Buyer must have the necessary authorizations to use the payment method they have chosen for their Order.

The Seller shall not be held liable for any fraudulent use of any payment method. Any fraudulent use of a bank card shall not entitle to reimbursement by the Seller.

ARTICLE 6 – Reservation of Title

ARDESUN retains full and complete ownership of the products sold until full payment of the price, including fees and taxes.

ARTICLE 7 – Delivery

The Product will be delivered to the coordinates indicated by the Buyer in the form completed during the Order. In case of an error in the address indicated by the Customer, which would result in the package being returned to the ARDESUN warehouses, the Customer will be required to pay the shipping costs again for the package to be reshipped.

Shipping costs vary depending on the weight of your package and the delivery method.

They are displayed during the checkout process once your address has been provided.

The Seller will ship the Product within 72 business hours after order confirmation. Delivery times will then be those of the carrier chosen by the Customer.

If the Seller exceeds this deadline for shipping the Product, an email will be sent to the Buyer, who will then have the option to cancel the Order and, if their bank account has already been debited, be reimbursed the price of the Product within 14 days.

If the Product is delivered after the Order is canceled, the refund will be issued upon receipt of the Product in its original condition by the Seller.

The return of the Product and the refund of the Buyer shall take place under the conditions set forth below in Article 9: «Withdrawal Period».

The Seller is released from liability for delivery in case of an incorrect or missing delivery address and/or Buyer's identity.

Upon receipt of the Order, the Buyer is required to indicate in writing to the delivery person any reservations or to refuse the package if it is suspected of having been opened or damaged, and to report it to the Seller via the contact information provided in the Contact section of the website, no later than the first business day following receipt of the Order.

Otherwise, the Order will be considered delivered in good condition and cannot be disputed thereafter.

When the consumer personally takes delivery of the transported goods and when the carrier does not demonstrate that they allowed the consumer to actually check their good condition, the period mentioned in Article L. 133-3 of the Commercial Code, which extinguishes any action against the carrier, shall be extended to ten days.

ARDESUN shall be liable to the consumer for the proper performance of the obligations arising from the distance contract, whether those obligations are performed by ARDESUN, which concluded the contract, or by other service providers, without prejudice to its right of recourse against them.

However, it may be exempted from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the consumer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a force majeure event.

Any order placed on the Site for delivery outside of metropolitan France may be subject to potential taxes and customs duties in the country of destination. These customs duties and potential taxes are the responsibility of the Buyer and are their liability. ARDESUN cannot be held responsible for any delay and/or costs related to the customs clearance of products, and thus disclaims any legal responsibility if the taxes are not paid by the Buyer.

The Seller is not required to verify and/or inform the Buyer of applicable customs duties and taxes; the Buyer is responsible for carrying out these procedures.

ARTICLE 8 – After-sales service

The Customer may contact ARDESUN's after-sales service for any questions regarding the Products or placing an order by email at contact@ardesun.com.

He can also write to the following address: ARDESUN – 52 place de l’Oie – 07140 Les Vans.

ARTICLE 9 – Withdrawal Period

In accordance with the Consumer Code, the Buyer has a period of fourteen (14) clear days to inform ARDESUN of their desire to withdraw without cause or prior agreement from the professional. This period runs from the day of receipt of the Order. To exercise this right of withdrawal, the Buyer must, within this period, inform ARDESUN of their decision to withdraw, for example by letter or by email by completing the withdrawal form.

WITHDRAWAL FORM TEMPLATE

(Please complete and return this form only if you wish to withdraw from the contract.)

To ARDESUN

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/provision of services (*) below:

Ordered on (*) / Received on (*) :

Name of consumer(s):

Consumer's address:

Signature of the consumer(s) (only if this form is submitted on paper):

Date:

(*) Strike out the unnecessary phrase.

The Buyer must then return the new and unused Product(s) at their own expense in its (their) original packaging, ensuring its (their) subsequent resale, no later than fourteen (14) days after communicating their decision to withdraw, to the following address: ARDESUN – 52 place de l’Oie – 07140 Les Vans.

When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended until the next business day. If the above-mentioned conditions are met, ARDESUN will refund the Buyer in full for all sums paid by the Buyer, as soon as possible and no later than fourteen (14) days from the date ARDESUN receives the Product(s). The initial shipping costs for delivery are included, with the exception of return shipping costs, which remain the responsibility of the Buyer. If all returned items alter the total of the initial Order to the point where it falls below the minimum purchase amount for free shipping, these costs will then be deducted from the refund amount. Products returned must have been purchased by mail order via the Site and not in one of our stores.

The Buyer will be refunded within 14 days of the date of receipt of the returned product.

ARTICLE 10 – Resale

The products offered on the Site are not intended for resale. These products are sold exclusively on the Site and through a network of partner boutiques (list available on the site). Any resale or use for promotional purposes of products purchased via the Site outside of this network, and in particular on the internet, is strictly prohibited and, independently of any infringement of the trademark or image of the products, may result in the liability of its perpetrators.

ARTICLE 11 – Warranty

If the Product received by the Buyer does not conform to the Product designated in their Order, that Product will be replaced.

If the Buyer's request cannot be fulfilled within one month of their claim, or if replacement proves impossible, the Buyer shall have the option to either return the Product and have the price of the Product refunded if payment has already been made, or to keep the Product and receive a partial refund of the price.

Furthermore, without prejudice to its aforementioned rights of withdrawal, cancellation, and conformity guarantee, the Buyer benefits from the guarantee against hidden defects on the Product as provided for in Articles 1641 to 1649 of the Civil Code.

These warranties are free of charge for the Buyer, except for return postage costs.

ARTICLE 12 – Liability

The Seller is fully liable to the Buyer for the proper performance of the Order.

ARDESUN shall not be held liable in any way for breach of contract in the following cases:

• in case of inaccuracy of the information provided on the Site; ;
• in case of technical issues preventing access to the Site; ;
• in case of intrusion or presence of computer viruses on the Site; ;
• in case of stockout or unavailability of a product offered on the Site; ;
• in the event of a disruption or total or partial strike, particularly of postal services and transportation and/or communication services; ;
• in case of force majeure; ;
• in case of delay or damage in the delivery of ordered products when these are due to the Client's fault, to an unforeseeable and insurmountable act of a third party to the contract, or to a force majeure event; ;
• in case of physical damage caused to the Customer due to the use of products ordered through the Site when this damage is due to the Customer's fault, an unforeseeable and insurmountable act of a third party to the contract, or an event of force majeure; ;
• in case of indirect damage related to the use of the products, including, but not limited to, loss of revenue, loss of profit, loss of operation, loss of opportunity, damages, or expenses.

Article 13 – Intellectual Property

The website https://ardesun.com/ is a work of the mind protected by Intellectual Property Law. All text, drawings, trademarks, logos, signs, product names, titles, sounds and music, graphics, videos, user interfaces, visual interfaces, photographs, and source code (hereinafter «Content») including, but not limited to, the operation and appearance of this Content, appearing on the site are the exclusive property of ARDESUN and are protected by texts relating to copyright, patents and trademarks, and other intellectual property rights.

Any reproduction and/or representation, in whole or in part, use, adaptation, or modification of the Site or any of its components, on any medium whatsoever and in any form whatsoever, for other purposes, particularly commercial ones, is expressly prohibited.

Any reproduction and/or representation of the Site or any of its components requires the express prior authorization of ARDESUN.

Any Customer may contribute to enriching the Site's content through comments posted on product pages. In this case, the Customer agrees to grant ARDESUN, for the entire duration of the rights as provided for by current French legislation, the right to use their contributions, which they have voluntarily sent, including, but not limited to, reproducing, representing, distributing, translating, adapting, modifying, and combining them with other elements.

ARTICLE 14 – Personal Data

Any Order from the Buyer will result in ARDESUN collecting information necessary for the processing of Orders by the Seller and its business partners.

In accordance with Law No. 78-17 of January 6, 1978 on Information Technology, Files and Liberties, the Buyer has the right to access, rectify, delete, and object to their personal data. The Buyer may exercise this right by contacting the Seller using the contact details provided in the «Contact» section of the Website or by writing to ARDESUN – 52 place de l’Oie – 07140 Les Vans.

The Seller may send promotional offers, including newsletters, by postal mail or email, once the Buyer's agreement has been obtained during the registration process.

The Buyer is informed that the Seller wishes to place a Cookie on their computer in order to record information relating to the Buyer's browsing on the Site as well as the information provided by the Buyer through the online form, information intended to be kept for a period of one year after the Buyer's last contact.

The placement of a cookie aims to record this information so that it can be read during the Buyer's future visits to the Site, thereby saving the Buyer from having to fill out the form offered at each of their visits.

However, the Buyer has the option to refuse the recording of Cookies on their computer and must follow their browser's instructions. For technical reasons, the Customer is hereby informed that certain parts of the Site may only be accessible to them if they accept the implementation of cookies.

Article 15 – Convention on Evidence

It is expressly agreed that the Parties may communicate with each other electronically for the purposes of the Terms, provided that technical security measures are in place to ensure the confidentiality of the data exchanged.

The two Parties agree that emails exchanged between them validly prove the content of their communications and, where applicable, their commitments, particularly concerning the transmission and acceptance of Orders.

Article 16 – Partial Invalidity

If one or more provisions of these General Terms and Conditions are held to be invalid or are declared as such pursuant to a law, regulation, or a final decision of a competent court, the other stipulations shall remain in full force and effect.

ARDESUN and the Client agree to replace the null or invalid clause with a clause that is closest in content to the one initially agreed upon.

The fact that ARDESUN or the Client does not enforce a breach of any of the obligations referred to in the Conditions of Sale by the other party shall not be interpreted, for the future, as a waiver of the obligation in question.

These General Terms and Conditions of Sale and the order summary sent to the Customer form a contractual set binding the Parties. In the event of a contradiction between these documents, the General Terms and Conditions of Sale shall prevail.

ARTICLE 17 – Applicable Law and Jurisdiction

The Conditions are governed by French law.

In the event of any dispute arising regarding the performance or interpretation of the GTC, the parties will endeavor to reach an amicable settlement.

The consumer may bring proceedings before either the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or the damaging event occurred.

The consumer has the option of recourse to a consumer mediator under the conditions provided for in Title I of Book VI.